Newcastle have become the next UK airport to implement a discrete hidden disability lanyard, designed to help identify passengers who may need assistance accessing or traveling throughout the site.
The lanyard aims to discreetly make staff aware of passengers who may require assistance, while allowing trained staff to be able to assist travellers at any point in the airport; check-in, at security, in the departure lounge or at the gate.
Hidden disabilities may come in the form of physical, mental or neurological conditions that may limit a passengers movement, senses or daily activities and are invisible to an onlooker. In fact, around 11% of the UK population have a hidden disability.
The concept of a hidden disability lanyard has already been implemented by other UK airports, and the idea is spreading to many more.
Newcastle Airport ambassador supervisor, Tara Hurst, said: “According to Civil Aviation Authority research, 7% of all British people are potentially avoiding air travel because of a hidden disability, which is very concerning for us.
“We recognise the importance holidays, travelling to visit family and friends, and travelling for business can have on wellbeing and so we hope that the introduction of the hidden disabilities lanyard will encourage more people to fly in the future.
“The hidden disabilities lanyard will ensure our staff are able to offer help and assistance to all those that need it, reassuring passengers and creating a positive experience that we hope will encourage return customers.”
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